Self-Help Center

Self-Help Center

New User Account Help

How do I create a new user account?How do I choose a log in user ID?How do I choose a log in password?Must I buy or pay anything to create a new user account?What time zone must I choose?I am not receiving the account activation email, what can I do?I've just registered a new account, how do I get started using the service?

Existing User Account Help

I forgot my log in password, how do I get a new one?I've forgotten my login User ID, how do I retrieve it?I've forgotten or lost access to the registered email address on my account, what can I do?How do I change my log in password?How do I activate two-factor authentication on my account?How do I delete my account?

Billing & Subscription Help

Is my credit card information safe with you?What billing frequencies are available?When can I cancel my subscription?How do I cancel my subscription?How do I change or update my credit card details?I need to temporarily cancel my subscription, will you save my upgraded data?How do I get a refund?How do I get an invoice?How do I pay with a different PayPal account?I paid via PayPal, why is my upgraded account not active yet?How do I change from paying with PayPal to paying with a direct credit card payment, or vice versa?How do I change from one billing frequency to another?I had an upgraded account before, can my old upgraded data be restored?What is your refund policy?

Social Accounts (Networks) General Help

How many social accounts can I add?Can a social account be in more than one user account?Which social networks do you support?What are "account groups" and how can I use them?

Twitter Accounts Help

How do I add my Twitter account?How do I add more than one Twitter account?How many Twitter accounts can I add?Why does Twitter reject my updates for exceeding 280 characters, when I know they have fewer than 280 characters?Why do some of my tweets show as Published in SocialOomph but don't show in my actual Twitter stream?Do I need to change my Twitter password on SocialOomph?Do you have any tips for not violating the Twitter Rules?

Facebook Accounts Help

How do I add a Facebook account?How many Facebook accounts can I add?How do I add more than one Facebook profile account?Can I schedule updates only for a Facebook Page and not for my personal Facebook account?Can I schedule posts for Facebook pages that belong to other people?Why is my Facebook Page not showing in the list of addable pages?How do I create my Facebook application?How do I submit my Facebook application for review by Facebook?Why do I need a Facebook application?Are there special consideration I need to be aware of when using my Facebook application?Can I use my Facebook application to post updates to my clients' (or other) Facebook profiles, pages, and groups?How do I change the default visibility of posts created by my Facebook application?Why doesn't everyone see the posts published by my Facebook application?What does the error "Feed action request limit reached" on my updates mean?When I try to authorize my Facebook personal profile, why am I repetitively getting a message that I need to grant the "publish_pages" permission?When I try to add my Facebook account, why am I getting a "redirect loop" error in my browser?

LinkedIn Accounts Help

How do I add my LinkedIn account?How many LinkedIn accounts can I add?How do I add more than one LinkedIn account?Why don't my updates with images post to my LinkedIn account?Why does LinkedIn reject some of my updates with a "malformed" error message?

Pinterest Accounts Help

How do I add my Pinterest account?How many Pinterest accounts can I add?Can I schedule Pins for my Pinterest boards?Can I schedule Pins for Pinterest boards that belong to other people?How do I create my Pinterest application?Why do I need a Pinterest application?Are there special consideration I need to be aware of when using my Pinterest application? I'm having trouble authorizing access to my Pinterest account, what can I do?How do I link the image on Pinterest to a URL?

RSS Feed Accounts Help

How do I add an RSS feed account?Where do I find my RSS Feed account so that I can edit its settings?How do I automatically create social updates from RSS feed entries?Why does the system say my RSS feed is invalid?

Blog Accounts Help

How do I add a blog to my account?How do I schedule a blog post?How do I add and schedule updates for my Tumblr blog?How do I schedule a blog post, and automatically send an update to social networks when it is published?

Scheduling Updates Help

How do I schedule a new update?How do I schedule an update with an attached image?What happens when I attach multiple images to an update?How do I schedule a recurring update?How do I rotate (spin) text in an update?Why does the system reject my rotating text for being too long?How do I schedule updates that self-destruct (delete) after a certain period of time?How do I bulk upload updates?How do I embed scheduling instructions in a bulk upload file?Can I bulk upload images?How do I submit scheduled updates via email?What is the meaning of the blue and white background blocks in Manage Existing Updates lists?How do I delete draft updates?How do I delete a recurring update?How do I pause my unpublished scheduled updates?Why does Twitter reject my updates for exceeding 280 characters, when I know they have fewer than 280 characters?My published updates disappeared, what happened?

Queue Reservoirs Help

What are queue reservoirs?What are random queue reservoirs?How do I create a queue reservoir?How many queue reservoirs can I create?How do I load updates into a queue reservoir?Can I load rotating text into a queue reservoir?How do I publish hourly updates with a queue reservoir?How do I know when the queue reservoir will publish the next update?How can I see all the updates in a queue reservoir and delete some?How do I run a time-limited campaign from a queue reservoir?

URL Shortening & Click Tracking Help

How do I activate authenticated bit.ly URL shortening on my account?Why are some of my links shortened using dld.bz even though I use the authenticated bit.ly option?

Tweet Alert Emails Help

How do I start and configure keywords for the tweet alert emails?What's happening that I'm not getting all my tweet alert emails?What happened that my tweet alert emails suddenly stopped?How do I stop the tweet alert emails you're sending me?

Support and Training Help

What is the best and fastest way to get help and support?How do I call you and speak to a live person?What is your support turn-around time?Where can I find video tutorials on how to use your service?

Outages Help

What happens to my scheduled updates during an outage?

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